Short-let pricing and call handling
Sovo
A pricing system that manages luxury Edinburgh short-let rates twelve months ahead, plus an AI phone assistant that turns missed calls into instant replies and concise summaries.
Background
Sovo runs a high-end short-let operation in Edinburgh. Two different jobs were eating the owner's time: getting the nightly rate right on every night months ahead, and answering the steady stream of calls and enquiries that kept landing in voicemail. We built a tool for each.
The pricing agent
An agent that takes over the day-to-day revenue management. Every morning it reprices the next twelve months, reads the calendar to spot gaps and soft nights, watches Edinburgh's events like the Fringe, Six Nations and Murrayfield concerts, and pushes its decisions straight to PriceLabs and the property manager. The owner sets the strategy and the hard price floors; the agent handles the execution, and any manual override always wins.
The missed-call assistant
A second tool answers the calls nobody picks up. It greets the caller, records and transcribes the message, works out what they wanted, and texts them back a relevant reply within seconds. The owner gets a tagged one-line summary with a tap-to-call link, so no viewing, tenancy question or maintenance issue goes cold. A reply only auto-sends when the model is confident; anything uncertain uses a safe fallback.
sat 9 august
Unknown caller
Mobile · +44 7700 900•••
No one free to pick up
How it works
- 1
Every morning the pricing agent reprices the next twelve months, reads the calendar and Edinburgh's events, and syncs rates to PriceLabs and Hostify.
- 2
Through the day, any call that goes unanswered is greeted, recorded and transcribed, and the caller gets a relevant text back within seconds.
- 3
The owner gets a weekly pricing briefing and a tagged one-line summary of every call, and can override any decision.
What it does
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